Privacy Policy

We collect the information you enter (like name, phone, email, DOB, ZIP, and your answers) so we can evaluate potential legal claims and connect you with partner law firms or service providers. We also collect basic technical data (like IP address, device/browser, and usage events) to prevent fraud, keep the site secure, and measure performance.

1) Information We Collect

a) Information you provide

Depending on the flow, you may provide:

• Contact details (e.g., first/last name, phone number, email address)
• Demographic details (e.g., date of birth, gender)
• Location details (e.g., ZIP, city/state, address fields if captured via browser autofill)
• Case intake information (your answers to eligibility questions)
• Communications (messages you send to us, if any)

b) Information collected automatically

When you use the site, we automatically collect certain information such as:

• Device and usage data (browser type, device type, operating system, user agent)
• Identifiers (a first-party identifier stored in your browser like sc_guid)
• Network data (IP address, approximate location derived from IP, referral URL)
• Event data (page views, clicks, form events, and qualification steps)

c) Session storage and local storage

We use browser storage (e.g., localStorage) to reduce re-entry of information and maintain continuity in the intake flow. For example, we may store your name and phone locally in your browser to prefill later screens.

2) How We Use Information

We use information for the following purposes:

• Eligibility and intake: to evaluate your responses and determine potential eligibility for offers/claims.
• Connecting you to providers: to share your intake with partner law firms and service providers that may assist you.
• Communications: to contact you about your inquiry, including via phone calls, SMS/MMS, and email (consistent with your consent language shown in the flow).
• Fraud prevention and security: to detect suspicious activity, prevent abuse, and protect users and partners.
• Analytics and performance: to understand which content works, troubleshoot issues, and improve conversion/experience.
• Compliance: to document consent and maintain records required by law, regulators, or partners.

3) How We Share Information

We may share information in these categories:

a) Partner law firms and service providers

If your responses indicate you may qualify, we may share your intake information with one or more partner law firms or service providers. Those partners may contact you and will handle your information under their own privacy practices.

b) Vendors and processors

We use service providers to host our site, provide analytics, deliver communications, detect fraud, and document consent. They may process information on our behalf under contract and only as needed to provide services.

c) Advertising and measurement

We may use pixels, tags, or similar technologies (for example, Meta Pixel) to measure the effectiveness of ads and user actions. These tools may collect or receive information from your device (such as event data and identifiers).

d) Legal and safety

We may disclose information if we believe it is necessary to:

• comply with applicable law, regulation, or legal process;
• protect the rights, safety, and security of SickClaims, our users, partners, or the public;
• enforce our Terms or prevent fraud/abuse.

e) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction (subject to standard confidentiality protections).

4) Consent, Calls, and Text Messages

The intake flow includes consent language. By submitting your information, you may authorize SickClaims and partner law firms/providers to contact you about your inquiry using the contact details you provide, including via automated technology, prerecorded messages, and SMS/MMS (message and data rates may apply). Consent is not required to obtain services.

To stop SMS messages, follow the opt-out instructions in the message (commonly replying “STOP”). For email, use the unsubscribe link where provided. Some operational or compliance messages may not be subject to marketing opt-out.

5) TrustedForm and Consent Recording

This site may use TrustedForm or similar services to independently document user interactions and consent. A TrustedForm certificate URL (sometimes shown as xxTrustedFormCertUrl) may be associated with your submission and shared with partners for compliance.

6) Data Retention

We keep personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud. Retention periods may vary depending on the type of data and partner requirements.

7) Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as: access, correction, deletion, portability, and the right to opt out of certain processing.

a) How to make a request

You can request access, correction, or deletion by contacting us using the information in the “Contact Us” section below. For security, we may need to verify your identity before processing requests.

b) California (CCPA/CPRA) notice

California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, used, disclosed, and the right to request deletion and correction. We do not sell personal information for money. We may “share” limited information for cross-context behavioral advertising depending on how advertising pixels are configured.

If you want to opt out of “sharing” for cross-context behavioral advertising, contact us and include: “California opt-out request.”

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website can guarantee absolute security, so please use caution and avoid sending sensitive information through unsecured channels.

9) Children’s Privacy

Our site is not directed to children under 13 (and in some jurisdictions, under 16), and we do not knowingly collect their personal information. If you believe a child has provided us personal information, contact us so we can take appropriate steps.

10) Third-Party Sites

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. Review the privacy policies of any third party you interact with.

11) Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Effective date” above. Your continued use of the site after changes means you accept the updated policy.

12) Contact Us

Questions or requests about this Privacy Policy can be sent to:

• Email: [email protected]
• Subject line: “Privacy Request — SickClaims”